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🚨Verified Badge: check the new process.


Timbo

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  • Truecaller Team
7 hours ago, RBGM said:

Truecaller Community,

 

I recently noticed that my verification badge has disappeared from my profile without any notification or explanation. I’ve been using Truecaller for a long time, and this sudden change is quite shocking. What's even more concerning is that after checking other professional profiles, I found that many others are experiencing the same issue — their verification badges have also disappeared.

 

I think the new badge process for Indian users might be affecting non-Indian users as well. Has anyone else faced this problem? Is this a known issue or some kind of update? If anyone has any insight into why this is happening or how to fix it, I'd greatly appreciate your input!

 

Thanks in advance

 

11 hours ago, Mohamed Samir H said:

Why my Verified Badge is deleted ?!

 

@RBGM You are correct we have removed all previously issued verified badges. This is something we had to do since we are changing verification system and only want the new system to be the issuer of the verified badge. We have also communicated this, read my initial post and you will see in the FAQ section (question 6)  we state this clearly. 

 

When it comes to a solution for the rest of the world - It's something we are working on and hopefully we can share more information about this soon. 

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On 9/22/2024 at 1:07 PM, Varadan said:

New initiative..I appreciate 

me too

 

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On 9/23/2024 at 3:33 PM, Kelvin Tetteh said:

Is the badge rolled to beta yet?

 

 

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@hassansaid It's in production since the 7th of October 🎉.  As mentioned before in this thread, India 🇮🇳 will be the first market where this feature is available. We are working on a global solution and  hopefully we will be able to share more details about that soon. 

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Waiting 

 

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On 9/23/2024 at 2:26 PM, Kelvin Tetteh said:

Truecaller is great. 

 

I have been using it for more than more than three solid years is very very nice 👍 

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How can I get verified?

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On 9/17/2024 at 1:00 PM, Timbo said:

 

It's not been released to beta yet. It's still baking in the oven, but we hope to be able to start beta testing soon. 

Truecaller Community,

 

I recently noticed that my verification badge has disappeared from my profile without any notification or explanation. I’ve been using Truecaller for a long time, and this sudden change is quite shocking. What's even more concerning is that after checking other professional profiles, I found that many others are experiencing the same issue — their verification badges have also disappeared.

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On 10/8/2024 at 7:21 AM, RBGM said:

Truecaller Community,

 

I recently noticed that my verification badge has disappeared from my profile without any notification or explanation. I’ve been using Truecaller for a long time, and this sudden change is quite shocking. What's even more concerning is that after checking other professional profiles, I found that many others are experiencing the same issue — their verification badges have also disappeared.

 

I think the new badge process for Indian users might be affecting non-Indian users as well. Has anyone else faced this problem? Is this a known issue or some kind of update? If anyone has any insight into why this is happening or how to fix it, I'd greatly appreciate your input!

 

Thanks in advance

Please verify my account 

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On 10/12/2024 at 9:00 AM, Biniam said:

Truecaller Community,

 

I recently noticed that my verification badge has disappeared from my profile without any notification or explanation. I’ve been using Truecaller for a long time, and this sudden change is quite shocking. What's even more concerning is that after checking other professional profiles, I found that many others are experiencing the same issue — their verification badges have also disappeared.

 

On 10/12/2024 at 3:04 PM, Manojit Debnath said:

Please verify my account 

 

@Biniam As we rolled out the new verification method for Verified badge we had to retire all old verified badges. The reason for this is that we only want verified badges to be issued through the new self verification process as we see this as a more trusted way of verifying our users. As of now the self verification process its only available for Indian users but we are working on a global solution which i hope i will be able to share more about soon. 

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Waiting in Egypt 👌

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Why my verified badge deleted 

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As we rolled out the new verification method for Verified badge we had to retire all old verified badges. The reason for this is that we only want verified badges to be issued through the new self verification process as we see this as a more trusted way of verifying our users. As of now the self verification process its only available for Indian users but we are working on a global solution which i hope i will be able to share more about soon. 

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  • 2 weeks later...
On 9/16/2024 at 12:38 PM, Timbo said:

There’s been a lot of curiosity on our social media and community around the Verified badge and verification process, so we’d like to clear things up.


Truecaller’s mission is to build trust in communication and that's why we have decided to completely update the way we issue the verified badge,  starting with Android and India 🇮🇳


The new process will be easier and something you as a user can initiate from within the app. What we will be doing is verify your Truecaller name and phone number by matching it with you Aadhaar name using Digilocker.
By using Aadhhar, we’re making sure Truecaller remains a safe place where you can trust the identity of numbers with a verified badge.

 

We know this is a significant change, and you may have questions. Don’t worry—we’re here to support you every step of the way!
This is just the beginning—stay tuned for more updates as we roll out these improvements. 

 

 

FAQ

There has been a lot of good questions here in the thread and on DM's so we have summarised the most common ones in to a FAQ. I will just post what we have so far but this page will be continuously updated; https://support.truecaller.com/support/solutions/articles/81000416107-the-new-verified-name-badge-faqs

1. What is changing in the verified names badge process?

Starting September 2024, we are updating the verified names badge process in India to rely on verification using Aadhaar & DigiLocker. Users can initiate verification by matching their phone number with UPI or DigiLocker to retrieve the name as per their official record(s). This will ensure the name of a user with a verified badge can be trusted. 
 

2. Is this feature available in all regions?
No, this feature is currently available only in India. But our goal is to provide the same service globally, and we’ll be providing more updates for other regions soon. 

3. Is this feature available for all devices?

This feature is being rolled out on Android first. Support for iOS will be added later.

4. What are the requirements for verifying my name?

To get verified, you need:

- A registered phone on Truecaller that is number linked to your DigiLocker account.

- A Truecaller Premium/ Gold subscription.


5. Do I need to be a Premium user to keep my verified name badge?

Yes, only Premium users have access to this feature. If you stop being Premium, you will lose your verified name badge.


6. Will current verified name badges be affected?

Yes, all current verified names badges will be removedThe only way to get verified going forward will be through the new user initiated verification flow. 


7. What name will be displayed after verification?

The name retrieved from Aadhaar/Digilocker will be displayed. You can choose how the name is ordered (e.g. first name first or last name first).

 

8. Will Truecaller be able to give me a verified badge if i ask for it? 

Nope, the whole point of this is that you verify yourself in order to get the badge. 

 

 

Here is a video showcasing how it works: 

 

 

Iam not able to access this feature 

 

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3 hours ago, Elvis Mose said:

Iam not able to access this feature 

 

 

Only launched in India so far. But we are working on a global solution. Hoping to be able to share more about that soon. 

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Please give me 

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22 hours ago, Mr Deep Das said:

Please give me 

 

The whole point is that you now can go and verify your self, click your profile avatar in the search bar and the click the button "Get verified".

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  • 2 weeks later...
On 9/23/2024 at 12:22 PM, Timbo said:

 

 

 

We're targeting a launch in India 🇮🇳 first but are simultaneously working towards a global solution 🌍 for user self verification☑️

 

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My True caller HD voice calling not working on my Glo account

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How long does it take for my Truecaller to  verified account  I have also been there for more than two years and all in the profile is complete. Is verification available in all countries, such as Tunisia?

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