global Exploring Truecaller’s Support Channels: How iOS Users Can Get Help

[Rajath Bidappa]

At Truecaller, we strive to provide the best support for our users, ensuring that help is just a few clicks away, regardless of the plan you’re on. We have multiple support channels to address your concerns and queries efficiently. Whether you’re using the free version or a Premium plan, there’s a way for you to reach out and get your questions answered.

1. Email Support: Available for All Users 

For all users, Truecaller offers an email support option. You can raise a query through the app’s Help section, where you’ll find the option to contact our support team via email. This feature is available to everyone, whether you’re using the free or Premium version of the app. Our support team works diligently to resolve all queries as quickly as possible.
 

How to raise a query via email:
 

1. Open the Truecaller app.
2. Click on your profile.
3. Select Send Feedback to submit your query.

Live Chat Support: Exclusive to Premium Users 

For our Premium users, we offer an exclusive Live Chat Support feature. This allows you to connect with our support team directly through live chat, where you can get instant help and have your issues resolved in minutes. This feature is designed to give our Premium users a more personalized and quicker support experience.

How to access Live Chat support: 
 

1. Open the Truecaller app.
2. Click on your profile.
3. Select Chat with us to submit your query.
    

Why Choose a Premium Plan for Faster Support?

While all users can reach out to us via email, upgrading to a Premium plan unlocks the live chat feature, making it easier to get your issues resolved on the spot. Whether you need help with spam blocking, feature settings, or account-related questions, our support team is there to assist in real-time.

We’re committed to providing seamless support to all our users. So, whether you need help through email or live chat, we’re here to ensure your Truecaller experience is smooth and hassle-free.

[Victor C]

Hace unos días hice el bloqueo de spam pero por alguna razón desvía todas las llamadas ni el operador puede desactivar el desvío necesito ayuda 

[Vinutha]

On 12/5/2024 at 11:44 PM, Victor C said:

A few days ago I blocked spam but for some reason it diverts all calls and the operator cannot deactivate the forwarding. I need help. 

Hi Victor! It sounds like call forwarding might be enabled on your phone. To fix this, try these steps.
Go to your phone’s Call Settings > Call Forwarding and make sure it’s turned off.