SMS filtering: So many false positives

[BenF]

As the subject says, I’m getting close to wanting to disable SMS filtering. One of the biggest reasons is due to a very high rate of false positive spam messages. These include:

• MFA codes from:
  • State government organisation
  • Multiple rideshare companies
  • PayPal
  • Facebook
• Billing notifications from my mobile carrier
• Important messages about my health insurance
• alerts from my bank
• Appointment reminders for my hairdresser
• Notifications related to car servicing
• Messages from my Internet provider
• Messages from my union
• Order updates from my chemist

 

Just so we’re clear, these have already been classified as spam. When I go into one of the threads, I’m still able to report the message to TrueCaller however the options available imply I’m reporting the message as a spam message when I really want to report it as not being spam.

 

Australian providers already have to comply with stringent anti-scam laws. While some scam messages to get through it’s frustrating that there is such a high number of false positives and no easy way to report them.
 

I did create a support ticket, but I was simply told that the information would “be shared with the relevant team“.

[Vinutha]

13 hours ago, BenF said:

As the subject says, I’m getting close to wanting to disable SMS filtering. One of the biggest reasons is due to a very high rate of false positive spam messages. These include:

• MFA codes from:
  • State government organisation
  • Multiple rideshare companies
  • PayPal
  • Facebook
• Billing notifications from my mobile carrier
• Important messages about my health insurance
• alerts from my bank
• Appointment reminders for my hairdresser
• Notifications related to car servicing
• Messages from my Internet provider
• Messages from my union
• Order updates from my chemist

 

Just so we’re clear, these have already been classified as spam. When I go into one of the threads, I’m still able to report the message to TrueCaller however the options available imply I’m reporting the message as a spam message when I really want to report it as not being spam.

 

Australian providers already have to comply with stringent anti-scam laws. While some scam messages to get through it’s frustrating that there is such a high number of false positives and no easy way to report them.
 

I did create a support ticket, but I was simply told that the information would “be shared with the relevant team“.

Hey Ben, Thanks for bringing this to our attention. While we don’t have a feature to mark messages as "not spam," your input is valuable. Please share such messages and sender IDs with us to enhance our spam detection accuracy.

If you find this feature problematic, you can turn off SMS filtering until we have that feature by navigating to:

iPhone Settings > Messages > Message Filtering > Unknown & Spam. You can either turn off Filter Unknown Senders or disable Truecaller in SMS Filtering.

Thank you for your feedback. We will ensure it is shared with the team for further improvement.

[BenF]

Hi @Vinutha,

 

thanks for the reply. What is the best way to make you aware of this information? How quickly will updates to the SMS filtering database be made after I make you aware of these changes?