Jump to content

Lost my call log and search history, who vewed my profile data, after the update pf the app


PRANAVANANDA

Recommended Posts

Hello True Caller Team

 

I have been using your out standing application since 2014 and from since 2017 I am the premium user of this wonder application. All the things were running smoothy and also i was able to even back by data from my Google drive backup when I had lost my mobile phones earlier in the past few years as well.

 

My major concern is that on 29th April 2024, after the app was updated, I was prompted to enter my mobile number and log in details on the app and I was surprised and without any tensions I looked to retrieve the data from the (cloud backup) which is from the Google Drive backup file. I was not able to retrieve my call log my search history and who viewed my profile. I was able to see my messages which were from  years  ago as well but not the other important things

I have more than 10000 numbers identified and stored in the search history of the app and among which about 10% of them were of my block list (spam and other unwanted numbers). Also my true caller app data completely reset. I often used to get incomplete backup and backup couldn't complete even though I had a very goo internet connection as well.

 

 I am unable to get my backup from the cloud completely. So therefore I need a urgent solution as well for my situation.

I am seeking professional help and guidance here.

 

Thank you

Sincerely

Pranavananda Chintalapudi

Edited by PRANAVANANDA
Link to comment
Share on other sites
  • Share on WhatsApp

  • Truecaller Team

Hi Pranavananda! 
 

If you are unable to restore a Google Drive backup, please try the following:

  1. Verify that you are attempting to restore data from the same phone number and Google account that the backup was created on.
  2. Verify that you are signed in to the correct Google account while restoring your account.
  3. Verify that there is enough space on your phone to restore the backup.
  4. Verify that you have Google Play services installed on your device. Note, that Google Play services are only available on Android 2.3.4 and higher.
  5. Make sure your battery is fully charged or your phone is plugged into a power source.
  6. Make sure your phone is connected to a strong and stable network. If restoring using a Mobile data network does not work, please try Wi-Fi.
     
Link to comment
Share on other sites
  • Share on WhatsApp

  • Truecaller Team

If the issue still persist then can you DM me the screen recording of the error that you are getting also help me with your user ID.

You can find it by following these steps:
1. Tap on the three dots.
2. Go to Settings.
3. Tap on About.
4. Share a screenshot of the About page.

Link to comment
Share on other sites
  • Share on WhatsApp

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Our picks

    • Beware of These Top Scams! Share Your Scam Stories.
      In today’s digital age, scammers are becoming increasingly sophisticated, making it crucial for us to stay informed and vigilant. At Truecaller, we are committed to helping our community stay safe from scams. In this thread, we will highlight some of the top scams you should be aware of, and we invite you to share your personal experiences with scams. By sharing our stories, we can help each other stay protected.
      Top Scams to Watch Out For:
      • 58 replies
    • Experience Live Caller ID On iPhone With the Help of Siri Shortcut!!
      With the Live Caller ID on iPhone, you can quickly get information about unknown callers using Truecaller and Siri. Now whenever you receive a call from an unknown number, just say “Hey Siri, search Truecaller” and Siri will search the number from the screen on Truecaller and in no time, you will see who is calling you.
      • 8 replies
    • Organize Your Messages Effortlessly with Truecaller's Inbox Cleaner!
      In today's hustle and bustle, we often forget to clear out old messages from our inbox. With all the daily activities keeping us busy, it's easy for that task to slip our minds. But guess what? Our handy Inbox Cleaner is here to save the day! It's right there waiting for you on Android devices, ready to make things easier and brighter.

      What is Inbox Cleaner?
      Truecaller's Inbox Cleaner is your go-to solution for swiftly decluttering your message inbox. Accessed conveniently from the app's main menu on the left, this feature simplifies the process of removing old and unwanted messages within seconds. 

      How does the Inbox Cleaner work?
      A quick tap on Inbox Cleaner from the menu will show you how many old OTPs and spam SMS you have accumulated, and another tap on the ‘clean up’ button will remove old SMS without affecting your important data. Plus, you have the flexibility to pick which messages to remove, offering tailored control over your inbox management.
       


      How is it helpful?
      If you prioritize a clean and organized digital space, Truecaller's Inbox Cleaner emerges as a true savior. No longer will you have to struggle with the clutter of obsolete messages hogging precious space on your device.
       
      Share your cleanup!
       

       
      • 12 replies
    • Scam Alert: The Accidental Money Transfer Scam—Don't Fall Victim!
      Have you ever received a text message from an unknown number claiming that money has been mistakenly transferred to your account? Before you rush to send it back, let's stop and think. Could it be a scam?
      In an era where digital transactions are as common as selfies, it's crucial to stay alert against frauds trying to trick us out of our money. And here's where we at Truecaller step in as your financial watchdog.

       
      • 3 replies
×
×
  • Create New...