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digital assistant iphone


Brandon Bliss

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I have the app installed on my iphone. I have all permissions and everything is enabled. However, my phone is not screening nor is the digital assistant checking on incoming calls. I have done all troubleshooting steps given by support and online with no resolution

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I appreciate everyone’s response. I was finally able to get the assistant to work adj register correctly.. I deleted the Truecaller app akd all data,  redownloaded it. I also turned off the live voicemail as others had suggested and WiFi. I completed the setup and did my phone number  as new with same phone number I’ve been using. I also setup the digital assistant manually by calling *90 +1 (559) 533-5694 instead of *71 +1 (559) 533-5694,   I have Verizon and this registration go it all set up and the assistant working correctly again. Thanks again for everyone’s input and help. It was crazy having it show as active but not working for some time. 

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  • Truecaller Team

Hey Brandon! This shouldn't be happening. Could you please check and confirm if you have disabled the Voicemail option for your profile? If not, please disable the voicemail option. You can refer to the screenshot attached below on how to do it.


Could contain: Text, Text Message

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I appreciate your help. I have not, but will try to disable the live voicemail to see if this helps the assistant work. Right now it’s not screening or taking any messages 

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Just to let Truecaller know. I did disable my "Live voicemail" and the issues persist. I have not had any calls screened nor taken by the Truecaller assistant over 2 months. I have tried every troubleshooting step I have been given by Truecaller. I have no idea what else to do, I have deleted and redownloaded the app,. removed any and all data from iphone, etc. I cannot get the assistant to screen any calls ,send to Truecalled viocemail,  or do what it is suppose to do for premium service

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I had the same problem with IOS phone (USA) and Consumer Cellular.  

 

I deactivated the TrueCaller assistant,  and turned-off "Live voicemail", and WIFI  and tried to re-activate the assistant but it failed the activation process.   I simply tried to reactivate the assistant a 2nd time and it was successful!  

 

I turned WIFI back on and everything appears to be back to normal.  😄

 

 

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  • Truecaller Team

Brandon you should try the steps  @jwadehoggard mentioned that will get the assistant up and running 😃🤙🏼
 

11 hours ago, jwadehoggard said:

I had the same problem with IOS phone (USA) and Consumer Cellular.  

 

I deactivated the TrueCaller assistant,  and turned-off "Live voicemail", and WIFI  and tried to re-activate the assistant but it failed the activation process.   I simply tried to reactivate the assistant a 2nd time and it was successful!  

 

I turned WIFI back on and everything appears to be back to normal.  😄

 

 

On 3/23/2024 at 1:18 AM, Brandon Bliss said:

Just to let Truecaller know. I did disable my "Live voicemail" and the issues persist. I have not had any calls screened nor taken by the Truecaller assistant over 2 months. I have tried every troubleshooting step I have been given by Truecaller. I have no idea what else to do, I have deleted and redownloaded the app,. removed any and all data from iphone, etc. I cannot get the assistant to screen any calls ,send to Truecalled viocemail,  or do what it is suppose to do for premium service

 

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15 hours ago, jwadehoggard said:

I had the same problem with IOS phone (USA) and Consumer Cellular.  

 

I deactivated the TrueCaller assistant,  and turned-off "Live voicemail", and WIFI  and tried to re-activate the assistant but it failed the activation process.   I simply tried to reactivate the assistant a 2nd time and it was successful!  

 

I turned WIFI back on and everything appears to be back to normal.  😄

 

 

I did try this step and it did not work. 

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