Jump to content
  • 0

digital assistant iphone

Brandon Bliss

Asked by Brandon Bliss,

 Share
  • Share on WhatsApp

Question

Brandon Bliss Rookie

Brandon Bliss

Posted
Posted

I have the app installed on my iphone. I have all permissions and everything is enabled. However, my phone is not screening nor is the digital assistant checking on incoming calls. I have done all troubleshooting steps given by support and online with no resolution

  • Like 1
Link to comment
Share on other sites
  • Share on WhatsApp

7 answers to this question

Recommended Posts

  • 1
Brandon Bliss Rookie

Brandon Bliss

Posted
  • Author
Posted

I appreciate everyone’s response. I was finally able to get the assistant to work adj register correctly.. I deleted the Truecaller app akd all data,  redownloaded it. I also turned off the live voicemail as others had suggested and WiFi. I completed the setup and did my phone number  as new with same phone number I’ve been using. I also setup the digital assistant manually by calling *90 +1 (559) 533-5694 instead of *71 +1 (559) 533-5694,   I have Verizon and this registration go it all set up and the assistant working correctly again. Thanks again for everyone’s input and help. It was crazy having it show as active but not working for some time. 

  • Like 5
Link to comment
Share on other sites
  • Share on WhatsApp
  • 0
  • Truecaller Team
Mayur

Mayur

Posted
  • Truecaller Team
Posted

Hey Brandon! This shouldn't be happening. Could you please check and confirm if you have disabled the Voicemail option for your profile? If not, please disable the voicemail option. You can refer to the screenshot attached below on how to do it.


Could contain: Text, Text Message

Link to comment
Share on other sites
  • Share on WhatsApp
  • 0
Brandon Bliss Rookie

Brandon Bliss

Posted
  • Author
Posted

I appreciate your help. I have not, but will try to disable the live voicemail to see if this helps the assistant work. Right now it’s not screening or taking any messages 

  • Like 1
Link to comment
Share on other sites
  • Share on WhatsApp
  • 0
Brandon Bliss Rookie

Brandon Bliss

Posted
  • Author
Posted

Just to let Truecaller know. I did disable my "Live voicemail" and the issues persist. I have not had any calls screened nor taken by the Truecaller assistant over 2 months. I have tried every troubleshooting step I have been given by Truecaller. I have no idea what else to do, I have deleted and redownloaded the app,. removed any and all data from iphone, etc. I cannot get the assistant to screen any calls ,send to Truecalled viocemail,  or do what it is suppose to do for premium service

  • Like 1
Link to comment
Share on other sites
  • Share on WhatsApp
  • 0
jwadehoggard Newbie

jwadehoggard

Posted
Posted

I had the same problem with IOS phone (USA) and Consumer Cellular.  

 

I deactivated the TrueCaller assistant,  and turned-off "Live voicemail", and WIFI  and tried to re-activate the assistant but it failed the activation process.   I simply tried to reactivate the assistant a 2nd time and it was successful!  

 

I turned WIFI back on and everything appears to be back to normal.  😄

 

 

  • Like 2
  • Thanks 1
Link to comment
Share on other sites
  • Share on WhatsApp
  • 0
  • Truecaller Team
Mayur

Mayur

Posted
  • Truecaller Team
Posted

Brandon you should try the steps  @jwadehoggard mentioned that will get the assistant up and running 😃🤙🏼
 

11 hours ago, jwadehoggard said:

I had the same problem with IOS phone (USA) and Consumer Cellular.  

 

I deactivated the TrueCaller assistant,  and turned-off "Live voicemail", and WIFI  and tried to re-activate the assistant but it failed the activation process.   I simply tried to reactivate the assistant a 2nd time and it was successful!  

 

I turned WIFI back on and everything appears to be back to normal.  😄

 

 

On 3/23/2024 at 1:18 AM, Brandon Bliss said:

Just to let Truecaller know. I did disable my "Live voicemail" and the issues persist. I have not had any calls screened nor taken by the Truecaller assistant over 2 months. I have tried every troubleshooting step I have been given by Truecaller. I have no idea what else to do, I have deleted and redownloaded the app,. removed any and all data from iphone, etc. I cannot get the assistant to screen any calls ,send to Truecalled viocemail,  or do what it is suppose to do for premium service

 

Link to comment
Share on other sites
  • Share on WhatsApp
  • 0
Brandon Bliss Rookie

Brandon Bliss

Posted
  • Author
Posted
15 hours ago, jwadehoggard said:

I had the same problem with IOS phone (USA) and Consumer Cellular.  

 

I deactivated the TrueCaller assistant,  and turned-off "Live voicemail", and WIFI  and tried to re-activate the assistant but it failed the activation process.   I simply tried to reactivate the assistant a 2nd time and it was successful!  

 

I turned WIFI back on and everything appears to be back to normal.  😄

 

 

I did try this step and it did not work. 

  • Like 1
Link to comment
Share on other sites
  • Share on WhatsApp

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Unfortunately, your content contains terms that we do not allow. Please edit your content to remove the highlighted words below.
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
 Share
  • Share on WhatsApp
Go to question listing

  • Our picks

    • Lost Money to Unauthorized Digital Transaction? Truecaller's Fraud Insurance Can Help!

      Lost Money to Unauthorized Digital Transaction? Truecaller's Fraud Insurance Can Help!

      Priyanka Sharma posted a topic in Spam & Scam Identification,

      Truecaller, the leading global communications platform, has announced an innovative partnership with HDFC ERGO, India’s premier general insurance company, to introduce Fraud Insurance. This initiative aims to enhance protection against digital communication frauds for Truecaller users in India.
       
      Why Fraud Insurance?
      A recent report by the Indian Cyber Crime Coordination Centre highlighted that digital financial frauds in India have amounted to INR 1.25 lakh crore over the past three years. This alarming figure underscores the urgent need for robust fraud protection measures.
      • 34 replies
      RohitG

      Picked By

      RohitG,
    • Beware of These Top Scams! Share Your Scam Stories.

      Beware of These Top Scams! Share Your Scam Stories.

      RohitG posted a topic in Spam & Scam Identification,

      In today’s digital age, scammers are becoming increasingly sophisticated, making it crucial for us to stay informed and vigilant. At Truecaller, we are committed to helping our community stay safe from scams. In this thread, we will highlight some of the top scams you should be aware of, and we invite you to share your personal experiences with scams. By sharing our stories, we can help each other stay protected.
      Top Scams to Watch Out For:
      • 66 replies
      RohitG

      Picked By

      RohitG,
    • Organize Your Messages Effortlessly with Truecaller's Inbox Cleaner!

      Organize Your Messages Effortlessly with Truecaller's Inbox Cleaner!

      Vinutha posted a topic in General Discussions,

      In today's hustle and bustle, we often forget to clear out old messages from our inbox. With all the daily activities keeping us busy, it's easy for that task to slip our minds. But guess what? Our handy Inbox Cleaner is here to save the day! It's right there waiting for you on Android devices, ready to make things easier and brighter.

      What is Inbox Cleaner?
      Truecaller's Inbox Cleaner is your go-to solution for swiftly decluttering your message inbox. Accessed conveniently from the app's main menu on the left, this feature simplifies the process of removing old and unwanted messages within seconds. 

      How does the Inbox Cleaner work?
      A quick tap on Inbox Cleaner from the menu will show you how many old OTPs and spam SMS you have accumulated, and another tap on the ‘clean up’ button will remove old SMS without affecting your important data. Plus, you have the flexibility to pick which messages to remove, offering tailored control over your inbox management.
       


      How is it helpful?
      If you prioritize a clean and organized digital space, Truecaller's Inbox Cleaner emerges as a true savior. No longer will you have to struggle with the clutter of obsolete messages hogging precious space on your device.
       
      Share your cleanup!
       

       
      • 16 replies
      RohitG

      Picked By

      RohitG,
    • Experience Live Caller ID On iPhone With the Help of Siri Shortcut!!

      Experience Live Caller ID On iPhone With the Help of Siri Shortcut!!

      Priyanka Sharma posted a topic in General Discussions,

      With the Live Caller ID on iPhone, you can quickly get information about unknown callers using Truecaller and Siri. Now whenever you receive a call from an unknown number, just say “Hey Siri, search Truecaller” and Siri will search the number from the screen on Truecaller and in no time, you will see who is calling you.
      • 28 replies
      RohitG

      Picked By

      RohitG,
    View All
×
×
  • Create New...