Unable to search or add a number in family sharing

[aditya7755]

As the title suggests, I am unable to add a particular family member number under the Family sharing. I'm a premium user with family sharing plan.

 

The number appears in contacts, but when I try to add them their number does not appear at all in family sharing. They are not a Premium member, and we are in the same country.

 

 

 

Any suggestions would be appreciated.

[Vinutha]

15 hours ago, aditya7755 said:

As the title suggests, I am unable to add a particular family member number under the Family sharing. I'm a premium user with family sharing plan.

 

The number appears in contacts, but when I try to add them their number does not appear at all in family sharing. They are not a Premium member, and we are in the same country.

 

 

 

Any suggestions would be appreciated.

Hey Aditya, we need a few more information to help you.

• Inbox with your phone number (including the country code) and the numbers you're trying to add. 
• Also a screen recording of the error encountered, if possible.

We look forward to your DM.

[aditya7755]

On 4/29/2024 at 9:42 AM, Vinutha said:

Hey Aditya, we need a few more information to help you.

• Inbox with your phone number (including the country code) and the numbers you're trying to add. 
• Also a screen recording of the error encountered, if possible.

We look forward to your DM.

 

 

Shared the number privately with you

Edited April 30 by aditya7755

[Vinutha]

1 hour ago, aditya7755 said:

 

 

Shared the number privately with you

Thanks for sharing, hope the issue has been solved.

[Reg1789]

I am having the same issue! What is the fix?

[Docn]

Any solution 

[Andy K]

Hello Team

 

I have purchased the family plan but when i try adding my another account with the same country and number it does not show up any results. Can you please look into the same and advise. 

[Gulam Ahmad Raza]

17 hours ago, Andy K said:

Hello Team

 

I have purchased the family plan but when i try adding my another account with the same country and number it does not show up any results. Can you please look into the same and advise. 

Thank to share 

[Rudrani]

Hello Team

 

I have purchased the family plan but when i try adding my another account with the same country and number it does not show up any results. Can you please look into the same and advise. 

[Vinutha]

34 minutes ago, Rudrani said:

Hello Team

 

I have purchased the family plan but when i try adding my another account with the same country and number it does not show up any results. Can you please look into the same and advise. 

Hey Rudrani, Could you please Inbox with your phone number (including the country code) and the numbers you're trying to add. I will check this and get back to you as soon as possible.

[Rudrani]

Thank you ... It is done