Jump to content
  • 0

KEYPAD Tone input won't work while recording

Eugene

Asked by Eugene,

 Share
  • Share on WhatsApp

Question

Eugene Rookie

Eugene

Posted
Posted

Hi. I have just subscribed to Truecaller Premium, and when call a number where I had to input a Keypad option to be put through to , the keypad does not respond. I find that calls which I am not recording, the keypad then works. Please advise.

Link to comment
Share on other sites
  • Share on WhatsApp

16 answers to this question

Recommended Posts

  • 1
Eugene Rookie

Eugene

Posted
  • Author
Posted

Thank You

Link to comment
Share on other sites
  • Share on WhatsApp
  • 0
  • Truecaller Team
Vinutha

Vinutha

Posted
  • Truecaller Team
Posted
20 hours ago, Eugene said:

Hi. I have just subscribed to Truecaller Premium, and when call a number where I had to input a Keypad option to be put through to , the keypad does not respond. I find that calls which I am not recording, the keypad then works. Please advise.

Hey Eugene, could you let us know which device you're using? Android or iOS?

Link to comment
Share on other sites
  • Share on WhatsApp
  • 0
Eugene Rookie

Eugene

Posted
  • Author
Posted

Hi Vinutha.

It is Android (Version 12)

My phone is a Galaxy Note 10+. 

Thank you for responding. 

Link to comment
Share on other sites
  • Share on WhatsApp
  • 0
  • Truecaller Team
Vinutha

Vinutha

Posted
  • Truecaller Team
Posted
14 hours ago, Eugene said:

Hi Vinutha.

It is Android (Version 12)

My phone is a Galaxy Note 10+. 

Thank you for responding. 

Hey Eugene, Thanks for sharing the information. Could you please DM me the screen recording of the issue? It will make it easier for us to rectify the problem.

Link to comment
Share on other sites
  • Share on WhatsApp
  • 0
Eugene Rookie

Eugene

Posted
  • Author
Posted

Hi Vinutha

There is no screen recording. When I call a number and it takes me to where I have to enter a choice on my keypad (ie  press 1 for Switchboard, press 2....)  the keypad does not respond. 

If I switch off call recording, then my keypad allows me to respond). 

Link to comment
Share on other sites
  • Share on WhatsApp
  • 0
Eugene Rookie

Eugene

Posted
  • Author
Posted
30 minutes ago, Eugene said:

Hi Vinutha

There is no screen recording. When I call a number and it takes me to where I have to enter a choice on my keypad (ie  press 1 for Switchboard, press 2....)  the keypad does not respond. 

If I switch off call recording, then my keypad allows me to respond). 

It is the Dual tone multi frequency (DTMF) on the keypad that does not work when call recorder is recording.

Link to comment
Share on other sites
  • Share on WhatsApp
  • 0
  • Truecaller Team
Mayur

Mayur

Posted
  • Truecaller Team
Posted
23 hours ago, Eugene said:

It is the Dual tone multi frequency (DTMF) on the keypad that does not work when call recorder is recording.

Could you please provide me with your User ID? You can find it by following these steps:
1. Tap on the three dots.
2. Go to Settings.
3. Tap on About.
4. Share a screenshot of the About page.

Link to comment
Share on other sites
  • Share on WhatsApp
  • 0
Eugene Rookie

Eugene

Posted
  • Author
Posted

Screenshot_20240522-211040_Truecaller.thumb.jpg.99d026fa08d2479b29b61a17b79f7b5a.jpg

Link to comment
Share on other sites
  • Share on WhatsApp
  • 0
  • Truecaller Team
Mayur

Mayur

Posted
  • Truecaller Team
Posted

Thanks for sharing the details, we are investigating this we will get back to you asap.

Link to comment
Share on other sites
  • Share on WhatsApp
  • 0
Eugene Rookie

Eugene

Posted
  • Author
Posted

Hello Mayur

Any update on this issue as yet ?

Link to comment
Share on other sites
  • Share on WhatsApp
  • 0
  • Truecaller Team
Mayur

Mayur

Posted
  • Truecaller Team
Posted

Hi Eugene, the team is currently looking into it meanwhile can you please help us with a screen recording which highlights the error that you are getting so that we can try to recreate it from our end.

Link to comment
Share on other sites
  • Share on WhatsApp
  • 0
Eugene Rookie

Eugene

Posted
  • Author
Posted

Hi Mayur

I did explain this earlier in the post....

There is no screen recording. When I call a number and it takes me to where I have to enter a choice on my keypad (ie  press 1 for Switchboard, press 2....)  the keypad does not respond. 

If I switch off call recording, then my keypad allows me to respond). 

To recreate if just dial a number which has a Switchboard asking you to input a DTMF number via the keypad (ie. Press 1 for...., Press 2 for ......)

Link to comment
Share on other sites
  • Share on WhatsApp
  • 0
  • Truecaller Team
Mayur

Mayur

Posted
  • Truecaller Team
Posted

Thanks Eugene for the detailed information we have passed this to the concerned team we will get back to you asap.

Link to comment
Share on other sites
  • Share on WhatsApp
  • 0
Eugene Rookie

Eugene

Posted
  • Author
Posted

Thank You, Mayur.

Link to comment
Share on other sites
  • Share on WhatsApp
  • 0
Eugene Rookie

Eugene

Posted
  • Author
Posted
On 5/28/2024 at 12:23 PM, Mayur said:

Thanks Eugene for the detailed information we have passed this to the concerned team we will get back to you asap.

Hi Mayur. Is these any answer as yet ?

Link to comment
Share on other sites
  • Share on WhatsApp
  • 0
  • Truecaller Team
Mayur

Mayur

Posted
  • Truecaller Team
Posted
21 hours ago, Eugene said:

Hi Mayur. Is these any answer as yet ?

The team is currently trying to fix this issue it is taking a bit longer than expected however please be rest assured this will be fixed soon.

 

Link to comment
Share on other sites
  • Share on WhatsApp

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
  • Share on WhatsApp
Go to question listing

  • Our picks

    • Post in Truecaller will soon come to Wear OS ** UPDATE - We are live!**

      Post in Truecaller will soon come to Wear OS ** UPDATE - We are live!**

      Timbo posted a post in a topic,

      Happy to say that we today have started the rollout of the wear os app to all Truecaller users. We are doing it gradually so if you don't see any changes in your phone app - just be patient it's coming 🎉
      RohitG

      Picked By

      RohitG,
    • Post in Truecaller will soon come to Wear OS ** UPDATE - We are live!**

      Post in Truecaller will soon come to Wear OS ** UPDATE - We are live!**

      Timbo posted a post in a topic,

      Happy to say that we today have started the rollout of the wear os app to all Truecaller users. We are doing it gradually so if you don't see any changes in your phone app - just be patient it's coming 🎉
       
      And yes @TSHsoft Samsung watches are supported as long as they are compatible with WearOS 3.0. 
       
      A more detailed FAQ can be found her: https://support.truecaller.com/support/solutions/articles/81000412596-truecaller-wear-os-support  
      So go try it out! All feedback is appreciated 🙏 
       
      RohitG

      Picked By

      RohitG,

    • Post in Truecaller will soon come to Wear OS ** UPDATE - We are live!**

      Timbo posted a post in a topic,

      Hi all, 
       
      Happy to say that we today have started the rollout of the wear os app to all Truecaller users. We are doing it gradually so if you don't see any changes in your phone app - just be patient it's coming 🎉
       
      And yes @TSHsoft Samsung watches are supported as long as they are compatible with WearOS 3.0. 
       
      A more detailed FAQ can be found her: https://support.truecaller.com/support/solutions/articles/81000412596-truecaller-wear-os-support  
      So go try it out! All feedback is appreciated 🙏 
       
      Timbo

      Picked By

      Timbo,
    • Safely Send Payments to Strangers or Loved Ones with Our New Feature!!

      Safely Send Payments to Strangers or Loved Ones with Our New Feature!!

      Priyanka Sharma posted a topic in General Discussions,

      We’ve always stressed the importance of safety with online payments and sharing information to keep you scam-free. Our Caller ID, Spam Blocking, and Comments have already protected many users from scams. Now, we’re adding another layer of security with a new feature to ensure you’re sending money to legitimate people and companies.
       
      #StayCertain, Not Suspicious
       
      Imagine receiving a bill payment message from your electricity company. The number is flagged as spam, but you proceed anyway. A warning appears when you try to pay, indicating the number might be risky based on spam reports and comments. You pause, research the number on the app, and realize you almost sent money to a scammer.

      The “Check Before You Pay Online to Strangers” feature helps you make secure payments by providing real-time risk assessments. It clears your doubts before sending money, using spam reports and comments from other users on the profile. This feature is currently available only on Android.
       
      Steps to Make Every Payment Easy-Breezy and Risk-Free
      Head on over to the app You’ll find the Pay option in the detailed view of the profile You will get to select which app you wish to pay from
       

      You will be warned before making a payment to a number marked as spam, if you still wish to go ahead you click in agreement, and you proceed to pay.
      You can also use this feature for secure transactions and send money to trusted contacts and merchants within the app interface, streamlining your payment experience. Benefits of the “Check Before You Pay Online to Strangers” Feature:
      Be informed: Always stay one step ahead of scammers by checking what other users write about how they operate in the comments, before sending them any money. Making you the MVP of the online world. Say Hello to Safety:  We give you a real-time risk assessment, warning you about the number being high-risk, based on the spam reports the number has received over time. We want to make sure you take every precaution possible to keep your information safe from users. Indian Payment App Integration: We have collaborated and integrated popular payment apps in India to make it easier to send payments directly through the app to your friends and loved ones or when you are out shopping or paying an auto or cab driver.  Note: Truecaller only helps facilitate payments; please use your judgment when making a payment.

      Give this new feature a try we believe it will be a huge help. Please share your thoughts with us! Stay Certain and Safe.
      • 13 replies
      RohitG

      Picked By

      RohitG,
    • Know Who’s Calling Even Before Your Phone Rings With Call Alerts!!

      Know Who’s Calling Even Before Your Phone Rings With Call Alerts!!

      Priyanka Sharma posted a topic in General Discussions,

      Identifying someone you know is about to call. Thanks to Truecaller’s Call Alerts feature, you won’t be the person everyone dreads at the cinema.
       
      How do Call Alerts Work?

      With the Call Alert feature, you can set your phone to silent if you want to ignore a call or move to a quieter place if you need to answer it. This feature uses Data/Wi-Fi to securely send an alert from the caller's phone to yours as soon as the call is made. Available only on Android.
       

       
      Steps to Enable Call Alerts On Android:
      Head over to the Truecaller app Go to Call Settings Under notifications Toggle on Call alert notifications
       
      For IOS:
      Enable push notifications for Truecaller on your iOS device settings to use Call Alert: 
      Go to Settings > Notifications > Truecaller > Toggle on the Sounds and Badges.
       
      Note: Call alerts only work for calls from Android devices with Truecaller installed. Calls from iOS devices won't trigger a Call alert.
       
      Fun Facts About this Feature
      Call alerts work only when a Truecaller user calls you. As Data/Wi-Fi is faster than a regular cellular network, the notification reaches you first, before an actual call comes through. Call alerts would require notification permission to work seamlessly on the app. Download Truecaller: https://tc.onelink.me/571208033/1fqyddvr 
       
      Enjoy every moment with Truecaller and give Call Alerts a try!! We would love to hear from you.
      • 33 replies
      RohitG

      Picked By

      RohitG,
    View All
×
×
  • Create New...