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Can't disable aftercall pop-ups

sondo

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sondo Newbie

sondo

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Hi, 

i am a premium user and I have a problem. I have choosed "hide for phonebook contacts" and "hide for non-phonebook contacts" in aftercall setting but when i receive calls, aftercall pop-ups still appear. I am using samsung s23 ultra. I deleted and reinstalled app but the prolem still occur. Please help me because I receive many call each day!

Thanks

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Mayur

Mayur

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Hey Sondo! 👋🏼🙂 So, the feature is set up to show you missed calls and rejected calls right after each call you make. But here's the deal: you can't really turn off those pop-ups that come up after you miss a call or reject one. 

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Kishor Newbie

Kishor

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On 3/25/2024 at 2:51 PM, Mayur said:

Hey Sondo! 👋🏼🙂 So, the feature is set up to show you missed calls and rejected calls right after each call you make. But here's the deal: you can't really turn off those pop-ups that come up after you miss a call or reject one. 

 

On 3/24/2024 at 11:05 PM, sondo said:

Hi, 

i am a premium user and I have a problem. I have choosed "hide for phonebook contacts" and "hide for non-phonebook contacts" in aftercall setting but when i receive calls, aftercall pop-ups still appear. I am using samsung s23 ultra. I deleted and reinstalled app but the prolem still occur. Please help me because I receive many call each day!

Thanks

Could contain: Text, Person, Electronics, Mobile Phone, Phone

 

Why is there an option to turn off the after call popup is even there, when you cannot disable it? It completely defeats the purpose. I thought I was the only person facing this issue 

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Mayur

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On 5/25/2024 at 8:25 PM, Kishor said:

 

 

Why is there an option to turn off the after call popup is even there, when you cannot disable it? It completely defeats the purpose. I thought I was the only person facing this issue 

Hey Kishore! I understand your concern. The feature is designed so that missed call and rejected call details will always be shown. However, if you have answered a call and have enabled the "Hide for phonebook and non-phonebook contacts" option, then the after-call details will not appear on your screen.

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Kishor Newbie

Kishor

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On 5/27/2024 at 11:29 AM, Mayur said:

Hey Kishore! I understand your concern. The feature is designed so that missed call and rejected call details will always be shown. However, if you have answered a call and have enabled the "Hide for phonebook and non-phonebook contacts" option, then the after-call details will not appear on your screen.

I believe this is a design mistake and should be reconsidered.

 

It's frustrating to be interrupted by the ACS when you're busy with your phone, whether you're declining a call or have missed it. This can be particularly disruptive during meetings, or gaming.

 

The ACS pops up regardless of whether the call is answered, declined, or missed.

 

As a premium member for the past seven years, I've encountered this issue on multiple devices, across different Android versions, and despite numerous reinstalls.

 

Recently, I upgraded to a family plan and added multiple numbers, all of which are experiencing this issue.

Edited by Kishor
Added few more points, rephrased for better understanding
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