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Learn How to Restore on Premium on IOS


Priyanka Sharma

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  • Truecaller Team
Priyanka Sharma

If you've switched devices or reinstalled the app and are encountering difficulties accessing your existing premium subscription, follow these steps to resolve the issue:

 

  • Open the Truecaller App.
  • Navigate to the Premium Tab.
  • Tap on the Hamburger Menu.
  • Choose "Restore Premium."

 

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If the steps don't resolve the issue, drop a post below or reach out to our support team. Provide your Apple Order ID and Premium report for further investigation.

 

To generate a premium report on your device, follow these steps in the app:

 

  • Open Truecaller.
  • Tap on "More."
  • Select "Contact us."
  • Enter your email address and describe the issue.

 

Please ensure you are logged in with the same Apple account on the app as the one used to purchase the subscription.

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في 22/5/2024 في الساعة 11:20 صباحاً، قالت بريانكا شارما:

إذا قمت بتبديل الأجهزة أو إعادة تثبيت التطبيق وتواجه صعوبات في الوصول إلى اشتراكك المتميز الحالي، فاتبع الخطوات التالية لحل المشكلة:

 

  • افتح تطبيق Truecaller.
  • انتقل إلى علامة التبويب المميزة.
  • اضغط على Hamburger Menu.
  • اختر "استعادة بريميوم".

 

8iscBBQKxj7dwE2tqWeq2TEvJcrLPgGHegY5GLxSOSTYUULKGnNXd0fDNEsfRwBI_vomSlP6295lei_myVt98tNT8viI7IXQZo0-1cv9NhdenrudTxZuPyr59gTUvR3lFAwhXzcCFLUy8WNELfM2n5w

 

إذا لم تحل الخطوات المشكلة ، فقم بإسقاط منشور أدناه أو تواصل مع فريق الدعم لدينا. قدم معرّف طلب Apple وتقرير Premium لمزيد من التحقيق.

 

لإنشاء تقرير متميز على جهازك، اتبع الخطوات التالية في التطبيق:

 

  • افتح Truecaller.
  • انقر على "المزيد".
  • اختر "اتصل بنا".
  • أدخل عنوان بريدك الإلكتروني ووصف المشكلة.

 

يرجى التأكد من تسجيل الدخول باستخدام حساب Apple نفسه على التطبيق مثل الحساب المستخدم لشراء الاشتراك.

شكرآ 

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