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Cannot add my family member in premium family subscription

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Anik
Anik
in Bugs

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Posted

I have subscribed to Truecaller Family subscription, but cannot add my wife's number as my family member. My wife's number is saved in the contacts, but when I search my wife's number, nothing is showing, thus I am not being able to add her as my family member 

Could contain: Page, Text

  • Quote
    • Truecaller Team

    Hey Anik! If your wife's account has a premium subscription then it would not show in the list can you try clearing cache for your app and check if you are getting the same error?

    4 hours ago, Anik said:

    I have subscribed to Truecaller Family subscription, but cannot add my wife's number as my family member. My wife's number is saved in the contacts, but when I search my wife's number, nothing is showing, thus I am not being able to add her as my family member 

    Could contain: Page, Text

     

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    • 2 months later...

    Was this solved. I am having the same issue. I am premium trying to add my wife's non premium number. Not showing up in the list.

  • Quote
    • Truecaller Team
    6 hours ago, Docn said:

    Was this solved. I am having the same issue. I am premium trying to add my wife's non premium number. Not showing up in the list.

    Hey, we need a few more information to help you. Please DM me the below details.

    • Inbox with your phone number (including the country code) and the numbers you're trying to add. 
    • Also a screen recording of the error encountered, if possible.

    We look forward to your DM.

  • Quote
    • 2 weeks later...

    I was facing the same issue how it's possible to add in to that contact 

    My number is 

    +91 9701847808

    Could contain: Electronics, Mobile Phone, Phone, Text, Calculator

  • Quote
    • Truecaller Team
    41 minutes ago, Rakesh Heeramal said:

    I was facing the same issue how it's possible to add in to that contact 

    My number is 

    +91 9701847808

    Could contain: Electronics, Mobile Phone, Phone, Text, Calculator

    Hey Rakesh, Please DM me the number you want to add to the family plan. I will check and get back to you.

  • Quote
    • 1 month later...

    I can to add my husband's number

  • Quote
    • Truecaller Team
    45 minutes ago, Ambaryani Nahdi said:

    I can to add my husband's number

    Hey Ambaryani, just DM me your number and the one you want to add to the family plan.

  • Quote

    Even I have the same issue. What to do?

  • Quote
    Just now, Shri Hari said:

    Even I have the same issue. What to do?

    I can't join to my sister's family plan

    We live in the same country 

  • Quote
    • Truecaller Team
    1 hour ago, Shri Hari said:

    I can't join to my sister's family plan

    We live in the same country 

    Hey Shri Hari, please send me your sister's number and your number via DM.

  • Quote

    I AM NOT ABLE TO ADD MY FAMILY MEMBER

    Edited by JATIN ATARA

  • Quote
    • Truecaller Team
    2 hours ago, JATIN ATARA said:

    I AM NOT ABLE TO ADD MY FAMILY MEMBER

    Hey Jatin, please DM me your number and the numbers you want to add to the family plan.

  • Quote

    Hi Mayur,

     

    even i am facing the same issue.

    i just sent you all the details via DM

     

    please check

    Thanks

  • Quote

    Hi , Team 

     

    I am unable add non premium my family member to my plan.

  • Quote
    • Truecaller Team
    5 hours ago, Bhoomi said:

    Hi , Team 

     

    I am unable add non premium my family member to my plan.

    Hey Bhoomi, just DM me your number and the one you want to add to the family plan.

  • Quote

    I can't add my sister number to my family subscription pls help I already have a ticket!!

  • Quote
    • Truecaller Team
    7 hours ago, Sabagh said:

    I can't add my sister number to my family subscription pls help I already have a ticket!!

    Hey Sabagh, please DM me your number and the number you want to add to the family plan.

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    Hello everyone 

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    • 4 weeks later...

    I'm also not able to add a few family member numbers to premium family sharing. Although those numbers are not subscribed to premium and from same country 

  • Quote

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